Refund policy

Return, Exchange & Refund Policy – ISHKUMM

Last Updated: June 2026

At ISHKUMM, we strive to provide high-quality apparel and a smooth shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing an order.

Exchange Policy

We offer size exchange only if the size received does not fit you.

Exchange Eligibility

Exchange requests must be raised within 7 days of delivery.
The product must be unused, unwashed, unworn, and in its original condition with all tags intact.
Exchange is subject to size availability.
Customers must provide the order number and clear photos of the product if requested.

Non-Exchangeable Items

Products that have been worn, washed, altered, or damaged after delivery.
Products without original tags and packaging.
Customized or personalized products (if applicable).

Refund Policy

We do not offer refunds for:

Change of mind.
Incorrect size selection by the customer.
Color or design expectations due to screen display differences.

Refund Eligibility

A refund will be provided only if the customer receives a damaged or defective product.

To Request a Refund

Contact us within 48 hours of delivery.
Share:
- Order Number
- Clear photos/videos of the damaged product
- Photos of the packaging (if applicable)

After verification, the refund will be approved.

Refund Processing

Approved refunds will be processed to the original payment method within 5–7 business days.
Processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Product

If you receive:

A damaged product
A defective product
A wrong item

Please contact us within 48 hours of delivery with supporting photos/videos. Our team will review the request and provide a suitable resolution, including replacement or refund.